CRM Payments 360

Velocity's CRM Payments 360 product  provides call centers and customer support organizations with an integrated view of their customers' demographic, billing and payment-related information in one easy-to-use interface.  This CRM solution can be easily integrated into a client's front end CRM system, ensuring a seamless experience for both support representatives and their customers.  Additionally, any payment-related actions that are performed by support representatives can be provided back to the client front end CRM system in real time to guarantee that all client systems have the most up-to-date information.  CRM Payments 360 is highly configurable, allowing it to be setup to satisfy a client's specific business processes.  Some of the features and benefits of this production include the following.

  • Credit Card, Debit Card, ACH and Cash Payment Processing
  • Supports Both Over-the-Phone & Point of Sale Customer Interactions
  • Bill Presentment & Payment
  • Invoice Payments
  • Payment Transaction Search Capabilities
  • Customer Profile Creation & Management
  • Auto Pay Enrollment & Management
  • Deferred & Series Payment Plan Payments
  • ACH Return & Credit Card Chargeback Management
  • Payer Fraud & Abuse Identification & Management
  • Easy Integration With Client CRM & Accounts Receiveable Solutions

CRM Payments 360 has been designed to meet the specific needs of any size customer support organization.  It is highly configurable, allowing it to be setup to function within a client's existing business processes.  The interface is highly intuitive, reducing the learning curve for new employees, as well as reducing the handling time for customer requests.

Files to Download: 
Velocity CRM Payments 360 Brochure.pdf

ABOUT GOVOLUTION

Velocity is an electronic payment system and service provided by Govolution, LLC, a  wholly-owned subsidiary of First American Payment Systems. Velocity has been honed to meet the strict technical, financial and security standards of the U.S. Federal Government. Starting with payment processing, its modules enable a full spectrum of business activities including back-end reporting, data management and administrative tools that integrate with legacy accounting, cash management and CRM systems.