Interactive Voice Response Payments
Velocity's fully-integrated Interactive Voice Response (IVR) system provides an additional channel for accepting electronic payments. The integration provides callers the ability to make payments using their credit card, branded debit card, or electronic check using a telephone.
- Text to Speech and professional voice talent is available
- Product can support multiple languages
- Toll-free phone numbers are provided
- Bill lookup feature ensures proper payments
- Provided confirmation number aids customer support
A standardized call script ensures rapid deployment of the product, but customization of the call script is also possible to meet the specific needs of the client.