The popularity of public transportation is steadily growing as people use it in tandem with rideshare technology to become less dependent on individual automobile ownership. As technology evolves, so does a consumer’s preferred payment method and the opportunity for transit systems to increase revenue by catering to multiple payment options. Gone are the days of accepting only cash or credit for a fare. Today, consumers want quick and easy payments so they can get on with their day.
The payments industry is at a crossroads when it comes to technology. As most government departments move to cashless processing, there are some still making do with cash-only transactions.
The topic of electronic payment technology is red hot in government today. Government executives are buzzing with new trends in payment performance, convenience fee and non-convenience fee models, compliance, data security, customer experience and procurement practices. Here are six key developments to watch.
IVR technologies have evolved substantially in the last few years. Cloud services, new integration options, PCI compliance changes, improved customer experience, and lower costs are leading customer-centric organizations to revisit this important engagement channel.
Government agencies support a wide range of services, often requiring as many as four different web payment product types.
