Government agencies support a wide range of services, often requiring as many as four different web payment product types.
However, government enterprises are oftentimes faced with the challenge to fulfill the diverse needs of agency executives who require different web payment product types to support their government services.
Are your unique payments requirements being met?
We specialize in helping government entities find the right set of web payment products with the widest range of web payment products in the industry based on over 15 years of specialized experience in meeting diverse agency needs.
Before diving into what this might look like for you, it’s worthwhile to explore two reasons why a mix of alternative secure web payment products is so important.
Functionality is missing key components
Each agency has unique requirements for its various applications, many of which include self-service functionality. Unfortunately, many payment solution providers attempt to “shoe-horn” customers into an overly simplified payment product. Without the right fit, agencies are forced to either miss out on needed functionality or initiate overly complex integration projects.
Integration is an IT nightmare
The wrong web payment solutions can also overwhelm even the most capable and innovative IT teams. When a government agency tries to salvage its initial investment, tasking IT with the challenge of making something work that wasn’t specifically designed for the agencies is problematic. It often leads to extended integration projects, multiple development iterations, and requests for customized development that can easily sap valuable IT resources. As a result, agencies wind up with a self-service web payment solution that falls far short of ideal, impacting customer satisfaction and potentially extended workflows for government staffs regarding customer support and reconciliation processes.
You can easily avoid the expense and hassle of that scenario.
When evaluating a potential web payment production solution, keep these considerations in mind:
1. Validation Method – How are citation or tax ID numbers verified?
2. Data Requirements – How is necessary information captured for easy reconciliation?
3. Third-party Back Office System capabilities – Can they present on web and can they carry the customer through entire engagement experience?
4. Integration Requirements – Is there a real-time update or batch? Does the third party software offer standard APIs?
5. Customer Journey – What is the customer’s journey? What do they see? Can we import data to recognize a customer more readily? Has mobile engagement been considered?
6. Optimized Workflow – Will this lead to improvements in government workflows?
Other important factors in selecting the appropriate web payment product:
1. PCI Compliance – Where do PCI responsibilities start and stop? Who is hosting this? (Is it encrypted? Is it on the government’s network?)
2. Customer Experience – How is agency branding displayed throughout engagement? Is it third party branded?
3. Reconciliation – What are the workflows associated with reconciliation and exception handling?
Govolution offers the widest range of payment products in the industry, including solutions purpose-built for the challenges government agencies face in offering web based self-service options. Our Velocity Payment System offers multiple secure web payment products in a variety of configurations.
